Guests Vs. Clients Vs. Customers

Which one would you invite into your home? To sit in your living room or dining room? How about sleeping overnight in one of your bedrooms? In the hospitality industry, or any other industry for that matter, refer to your patrons as guests. If your mindset is such that they are just customers or even […]

Service Vs. Hospitality

Most of our solutions are technological and financial. We need to rethink why and how we do business and we need to lead with hospitality if we want to build businesses that last in communities that care. As a guest of a hotel or restaurant, you have a real opportunity to help and support that […]

Workplace Communication Styles for Small Businesses

How Does Your Workplace Communication Style Impact Your Team? By Kate L. Harrison Updated September 24, 2019 To say that good communication in the workplace affects the financial bottom line is a serious understatement. In a recent survey of 400 companies with 100,000+ employees, the average estimated loss per company from poor internal communications was […]

Your New Employees Will Want These 4 Things When They Come on Board

Andre Lavoie, Entrepreneur; CEO and Co-Founder, ClearCompany First impressions matter — especially to new employees. In fact, a April 2013 study of 230 organizations by Aberdeen found that 90 percent of organizations believe employees make the decision to stay or leave within their first year.   After successfully recruiting and selecting top talent, one of the primary ways […]

5 Ways to Effectively Communicate With Employees

Written by: David Krantz, CEO of YP Effective communication with employees takes effort, repetition, thoughtfulness and most importantly needs to come from the heart.   Communication needs to be something business leaders seek to do whenever they can rather than considering it a check box before getting back to the “real work” of running the business. […]

How HR Can Communicate Important But Boring Stuff to New Hires

Written by Tobey Fitch, Head of People and Talent for Prezi In today’s fast-paced business environment, it’s critical to get new employees up to speed and productive as quickly as possible. Especially for large or growing companies where multiple new employees join every week, there is significant ROI for anything that shortens the onboarding process. Then […]

Communication in any business is a two-way street:

High-performing organizations make employee communications a priority.  They know that an engaged workforce contributes to the company’s success.  Employees become engaged when they understand the company’s fundamental principals and share in its mission, vision and values.  Below are 10 tips for effective communication with employees:  Be clear and concise. Overwriting and using technical jargon will […]

6 Policies Your Small Business Should Put in Writing Today

A company founder has to do everything possible to limit liability for any problems that occur, whether it involves anything from worker safety to refund policies. Get your policies and procedures in writing as soon as you can. By John Boitnott Journalist and digital consultant As a small business owner, you face a variety of […]

7 Ways to Communicate Better with Your Employees

by Staff – April 17, 2018 Develop & Maintain a Communication Strategy to Keep Your Workers Fully Engaged Effective communication in the workplace is arguably the most important factor in the success of a company. Even so, many companies don’t take necessary steps to make sure their communication strategy is well-thought-out and flexible. Here […]

Seven Ways to Increase Communication in Your Small Business

By Alyssa Gregory Updated September 26, 2019 Communication is the foundation of every relationship in your life. Without effective communication, there can be misunderstandings, problems, and conflicts among your staff, your clients and everyone else you come into contact with. Poor communication can make a work environment frustrating, and create a large amount of employee […]

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