As hundreds of hotels & restaurants permanently shut their doors every month in America, it's becoming more difficult for struggling operations to survive. The Lodging & Hospitality Group offers customized services that surround you & guide you to consistently & constantly provide positive authentic hospitality to your staff & your guests. This will ultimately result in saving your small business & your employees' jobs.
Service Offerings

The Lodging & Hospitality Group’s Sole Purpose Is To Help Hotels & Restaurants Survive & Thrive By Guiding Owner / Operators To Consistently & Constantly Provide Positive Authentic Hospitality To Their Employees & Their Guests.

1st

Benefits Employees:

Providing Hospitality To Your Team Will Improve Moral & Sets The Tone For How They Will Treat Their Guests. Thus, Happy Employees.

2nd

Benefits Guests:

Providing Hospitality To Your Guests Will Attract Repeat Visits & Exceed Your Guest Expectations. Thus, Happy Guests.

3rd

Benefits Owner / Operator:

Improving Guest Experiences Will Significantly Improve Bottom Lines.

4th

Benefits Community:

Great Hospitality Attracts People To Visit, Work and Even Live In Your Neighborhood.

5th

Pleases Our God:

Enhancing Your Hospitality Is A Personal Self-Improving, Repeatable, Cyclical Process & Journey.

The Lodging & Hospitality Group:

Was created and exists to show God's love in a practical way by saving, creating & improving small businesses and jobs in the hotel & restaurant industry in the United States of America; Helping them survive and thrive! Transforming the lives of owner / operators & their staff by making the deepest impact and the biggest difference in as many lives as possible; To serve our industry, one client at a time.
Service Offerings

Coaching Services

Collects & curates suggestions and answers your questions t help you improve your operation and enhance your hospitality

Supporting Services

Provides essential services that help you survive and thrive.

Management Services

Provides operation management services for lodging & hospitality type properties.

What Is Hospitality?

  • It is how an individual makes other people feel

  • It can be positive and good. It can be negative and bad. Or it could be nothing at all

  • It is how an individual or group of individuals are treated in a culture or community

  • It must be consistent and constant. It must never waver

  • It is how we personally engage & interact with each other

  • Service is not hospitality.  Service is just the mechanical systematic process, while hospitality is the soul & the spirit of your operation

  • Service without hospitality is merely just a transaction in a cold building.

  • It is the humanity that brings us all together

  • Service is what we do FOR our guests while hospitality is what we do WITH our guests

  • It is the smallest moments in time & the smallest things that people do

  • We forget great service but we always remember hospitality, good or bad

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Our Process For A Winning Successful Operation:

1. Hire The Right People

Hire Only Those People That Possess Authentic Positive Hospitality.

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2. Treat Those Employees With Authentic Positive Hospitality

Provide Your Employees With The Absolute Best Authentic Positive Hospitality.

3. Encourage, Inspire & Train Employees To Provide Their Guests With Authentic Positive Hospitality

Promote & Curate A Culture Of Constant & Consistent Treatment Of Great Hospitality Towards Their Guests.

When looking to survive, fixing hospitality has the greatest impact and difference compared to fixing your food, ameneities, cleanliness, facilities & even services. Plus, it dosen’t cost you anything to do it.

What Is This Notion Of Positive & Authentic Hospitality?

  • Positive Hospitality:

    • It makes one feel good

    • Kindness, love, peace, respect, happiness, friendship, good-will

    • It is the act of caring & welcoming of a visitor, guest or stranger

    • It gives us the feeling of belonging

    • It is always generous & thoughtful

    • It is only achieved by serving with all of your heart & soul

    • This happens very seldom even in the ‘hospitality’ industry, almost becoming extinct

    • It must always be provided to all employees & guests to guarantee their respectful retention

    • The authenticity of positive hospitality is only found in the feelings of the recipient.  If you fake it, they’ll see right through your act

  • Negative Hospitality: (also know as: Hostility)

    • It makes one feel bad

    • Wrath, anger, ill-will, hatred, war, antipathy

    • Un-trained employees sticking to the ‘rules’ can be a great source of negative hospitality.  For example:

      • A busboy yelling at you because you’re not wearing a mask

      • Being arrested on a golf course because you’re not wearing a collared shirt

      • Not allowing you to check-in because you aren’t vaccinated against covid-19

      • Rude comments, dirty looks, bad attitudes

    • It Is always authentic, you can never fake being mean to someone else

    • This happens far more than people like, even in the ‘hospitality’ industry

    • You will remember negative hospitality far longer than positive hospitality

    • It will keep you up at night, replaying in your mind 

  • Zero Hospitality:

    • It makes one feel nothing at all

    • It Is like dealing with a robot

    • This happens a majority of the time even in the ‘hospitality’ industry due to desire for higher profits and a result of over-bearing procedures

    • You won’t remember your experience tomorrow

Service Offerings

14 + 1 =

Contact:

William J. Bilo, Jr.

Founder & Entrepreneur

Office Phone:

(800) 680-1630

Email:

Me@WmBilo.com

Office Address:

160 Conemaugh Street, Blairsville, PA 15717