As hundreds of hotels & restaurants permanently shut their doors every month in America, it's becoming more difficult for struggling operations to survive. The Lodging & Hospitality Group offers customized services that surround you & guide you to consistently & constantly provide positive authentic hospitality to your staff & your guests. This will ultimately result in saving your small business & your employees' jobs.
Service Offerings
The Lodging & Hospitality Group’s Sole Purpose Is To Help Hotels & Restaurants Survive & Thrive By Guiding Owner / Operators To Consistently & Constantly Provide Positive Authentic Hospitality To Their Employees & Their Guests.
1st
Benefits Employees:
Providing Hospitality To Your Team Will Improve Moral & Sets The Tone For How They Will Treat Their Guests. Thus, Happy Employees.
2nd
Benefits Guests:
Providing Hospitality To Your Guests Will Attract Repeat Visits & Exceed Your Guest Expectations. Thus, Happy Guests.
3rd
Benefits Owner / Operator:
Improving Guest Experiences Will Significantly Improve Bottom Lines.
4th
Benefits Community:
Great Hospitality Attracts People To Visit, Work and Even Live In Your Neighborhood.
5th
Pleases Our God:
Enhancing Your Hospitality Is A Personal Self-Improving, Repeatable, Cyclical Process & Journey.
The Lodging & Hospitality Group:
Was created and exists to show God's love in a practical way by saving, creating & improving small businesses and jobs in the hotel & restaurant industry in the United States of America; Helping them survive and thrive! Transforming the lives of owner / operators & their staff by making the deepest impact and the biggest difference in as many lives as possible; To serve our industry, one client at a time. Service OfferingsLegacy Coaching Services
Collects & curates suggestions and answers your questions to help you improve your operation and enhance your hospitality
Legacy Supporting Services
Provides essential services that help you survive and thrive.
Legacy Management Services
Provides operational management services for lodging & hospitality property types.
What Is Hospitality?
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It is how an individual makes other people feel
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It can be positive and good. It can be negative and bad. Or it could be nothing at all
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It is how an individual or group of individuals are treated in a culture or community
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It must be consistent and constant. It must never waver
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It is how we personally engage & interact with each other
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Service is not hospitality. Service is just the mechanical systematic process, while hospitality is the soul & the spirit of your operation
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Service without hospitality is merely just a transaction in a cold building.
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It is the humanity that brings us all together
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Service is what we do FOR our guests while hospitality is what we do WITH our guests
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It is the smallest moments in time & the smallest things that people do
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We forget great service but we always remember hospitality, good or bad
Our Process For A Winning Successful Operation:
1. Hire The Right People
Hire Only Those People That Possess Authentic Positive Hospitality.
2. Treat Your Employees With Authentic Positive Hospitality
Provide Your Employees With The Absolute Best Authentic Positive Hospitality.
3. Encourage, Inspire & Train Your Employees To Provide Their Guests With Authentic Positive Hospitality
Promote & Curate A Culture Of Constant & Consistent Treatment Of Great Hospitality Towards Their Guests.
When looking to survive, fixing hospitality has the greatest impact and difference compared to fixing your food, ameneities, cleanliness, facilities & even services. Plus, it dosen’t cost you anything to do it.
What Is This Notion Of Positive AND Authentic Hospitality?
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Positive Hospitality:
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It makes one feel good
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Kindness, love, peace, respect, happiness, friendship, good-will
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It is the act of caring & welcoming of a visitor, guest or stranger
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It gives us the feeling of belonging
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It is always generous & thoughtful
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It is only achieved by serving with all of your heart & soul
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This happens very seldom even in the ‘hospitality’ industry, almost becoming extinct
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It must always be provided to all employees & guests to guarantee their respectful retention
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The authenticity of positive hospitality is only found in the feelings of the recipient. If you fake it, they’ll see right through your act
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Negative Hospitality: (also know as: Hostility)
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It makes one feel bad
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Wrath, anger, ill-will, hatred, war, antipathy
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Un-trained employees sticking to the ‘rules’ can be a great source of negative hospitality. For example:
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A busboy yelling at you because you’re not wearing a mask
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Being arrested on a golf course because you’re not wearing a collared shirt
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Not allowing you to check-in because you aren’t vaccinated against covid-19
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Rude comments, dirty looks, bad attitudes
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It Is always authentic, you can never fake being mean to someone else
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This happens far more than people like, even in the ‘hospitality’ industry
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You will remember negative hospitality far longer than positive hospitality
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It will keep you up at night, replaying in your mind
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Zero Hospitality:
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It makes one feel nothing at all
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It Is like dealing with a robot
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This happens a majority of the time even in the ‘hospitality’ industry due to desire for higher profits and a result of over-bearing procedures
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You won’t remember your experience tomorrow
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Contact:
William J. Bilo, Jr.
Founder & Entrepreneur
Office Phone:
Email:
Office Address:
160 Conemaugh Street, Blairsville, PA 15717